All Orders and purchases made through this Website are subject to the Terms and Conditions outlined below. We reserve the right, at our sole discretion, to modify or replace these Terms at any time without prior notice. By continuing to access or use our Service, you agree to be bound by the Terms. If you do not agree to the Terms, in whole or in part, please do not use our Service.


For the purposes of these Terms and Conditions:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this agreement) refers to Once Upon A Time Pte. Ltd.
  • Order refers the Order submitted by you to the Site to purchase a product from us.
  • Premises refers to 35 Hamilton Road #01-04, Singapore 209204.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
  • Website refers to Once Upon A Time, accessible from www.onceuponatime.sg
  • You (referred to as either “Your” in this Agreement) means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Disclaimer and Limitation of Liability

These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company.

While Once Upon A Time takes all practical and reasonable attempts to minimize any risk of injury to your/your child/ward’s person or property, you acknowledge that you have reviewed all Terms and the consumption of our products is at your own risk. You release and indemnify Once Upon A Time, its employees, agents and service providers from any and all claims, actions, liabilities, suits, proceedings, damages, losses, compensation, costs, charges and expenses whatsoever in any way arising out of or resulting from your consumption of our products, without limitation, any and all claims, actions, and liabilities for injury, loss or damage to you, to anyone else or to any property, unless the same was caused by the gross negligence of Once Upon A Time and recoverable on that ground following judgment of a competent court of final judgment.

You will reimburse Once Upon A Time for any damage to its property caused by yourself/your child/ward (including all structures and equipment within the premises) while you/your child/ward are on the premises.

Once Upon A Time accepts no responsibility whatsoever for any property lost on our premises. If any property has been left behind and found by a member of our staff, please arrange with us to collect such property during our opening hours. Any lost property which is not claimed within 7 days will be disposed at our discretion.

Once Upon A Time makes every effort to ensure that the information available on the Website is accurate. It does not guarantee that the Website is free from errors. We do not accept responsibility or liability for any errors or omissions; and reserves the right to correct errors or inaccuracies and change or update information on this Website at any time without notice, including in respect of prices and availability of items.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any indirect, special, incidental, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy caused directly, or indirectly by the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

This general disclaimer is not restricted by any of the specific warnings and disclaimers in our Terms and Conditions, and nothing in the Terms and Conditions derogates from our right to comply with legal or law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Once Upon A Time with respect to that use.


Once Upon A Time is not halal-certified. Our kitchen handles allergens such as dairy, eggs, nuts and alcohol.

All Orders are through our website only. Registration is required for our preorders. Please refer to our FAQ page for the ordering format.
We reserve the right to issue, refuse, modify or cancel an Order for any reasons at any time, at our sole discretion.

All prices listed on this Website are in Singapore dollars and all charges will be processed in Singapore dollars.

All photos published on this Website are for illustration purposes only. Actual product may vary slightly in colour and size as all bakes are handmade.

Order Cancellations or Amendments

Orders made are non-refundable and no changes are allowed after payment is completed.

In the event that you need to cancel an Order, a refund processing fee will be applicable. This covers payment transaction fees, delivery charges (if applicable) and other costs reasonably incurred by us.

Store Pick-Ups

Payment must be made in full for an Order slot to be successfully reserved and confirmed.

Change requests to self-collection date will have to be made at least 48 hours in advance.

For any urgent request within 24 hours, we will review on a case-by-case basis. Additional charges may be incurred at the customer’s expense. Collections must be made between 11am to 3pm on the scheduled date. If the Order is not collected, it will be deemed to be forfeited by the customer. Strictly no replacements and refunds will be entertained.

Any changes to collection date is subject to availability.

The person collecting the Order is wholly responsible for checking that the Order specifications of the product received are correct and in good condition. Subsequent disputes regarding damage to the products will not be entertained if not raised at the time of collection. We will not be held responsible for any damage that occurs after the products leave our premises.


Payment must be made in full for an Order slot to be successfully reserved and confirmed.

For local delivery, we engage third-party delivery service and the delivery fee is a flat rate of $15 per location. A surcharge of $10 is applicable for delivery to Marina Bay Sands and Sentosa. All deliveries will be made between 11am to 3pm. We are unable to accommodate any specific delivery time requests.

We deliver to most locations in Singapore except for Tuas, Jurong Island and restricted areas. Please refer to our FAQ page for the list of restricted areas.

Merging of Orders for delivery is strictly not allowed. Delivery fee is charged per Order based.

Any amendment requests to delivery date and location will have to be made at least 48 hours in advance. Any requested changes to delivery date and location is subject to availability. Additional charges may be incurred as stipulated by our third-party delivery service, at the customer’s expense.

The recipient of the delivery is wholly responsible for checking that the Order specifications of the product received are correct and in good condition. Subsequent disputes regarding damage to the products will not be entertained if not raised at the time of delivery. We will not be held responsible for any damage that occurs after the delivery has been completed.

If delivery is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery the Order from us, we may (without affecting any other right or remedy available to us) charge you for any fee and other costs reasonably incurred by us (including for attempting to deliver and then returning the Order).

Customer Satisfaction

We stand behind the quality of our products and believe that we can work together with our customers to make every purchase a positive experience. All items are thoroughly checked and inspected before dispatch, but in the event you receive an incorrectly shipped item, please contact us at hello@onceuponatime.sg with your Order number and an image of the wrong Order on the same day of delivery.


We are committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it.

By registering an account on our Website and/or submitting the preorder form on https://onceuponatime.sg/preorder, you agree to sign up to our subscribers/customers list and receive emails from us. Your address and personal information will be safely stored in our database. We do not share or sell this information with anyone. You can unsubscribe from the list at any time by emailing us.

Data cleaning will be conducted every quarterly to remove unused user accounts from our system. All personal information will be retained in the subscribers/customers list.


We adhere to the strict security standards related to credit and debit card transactions online. Your card information is never stored on our servers.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Once Upon A Time Pte. Ltd. or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

    1. Copy or download extracts of the material on this Website for the sole purpose of using this Website or placing an Order with Once Upon A Time Pte. Ltd.
    2. Copy or download the material on this site for the purpose of sending to individual third-parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third-party that these conditions apply to them and that they must comply with them.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.

Contact Us

If you have any questions about these Terms and Conditions, you can contact us at hello@onceuponatime.sg.